jitween Privacy
Policy

01 Data We Collect

jitween collects personal data through several channels: directly from you during registration and account management, automatically through your use of the platform, and from trusted third-party service providers where necessary for identity verification and payment processing. The categories of data we collect are set out below.

Registration and Account Data

When you create a jitween account, we collect the following information: your full legal name as it appears on your government-issued identification, your mobile phone number registered in Bangladesh, a unique username of your choosing, a password (stored in hashed form — we never store plain-text passwords), and your date of birth (used for age verification to enforce our 18+ policy). You may optionally provide an email address for account notifications and marketing communications.

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process — which is required before processing withdrawals — jitween may collect copies of: your National Identity Card (NID), passport, or driving licence; a utility bill or bank statement confirming your residential address in Bangladesh; and a selfie photograph alongside your identity document. KYC documents are stored securely and are never used for any purpose other than identity verification and fraud prevention.

Financial Transaction Data

We record details of all deposit and withdrawal transactions processed through your jitween account. This includes the transaction amount in BDT, the payment method used (bKash, Nagad, Rocket, or Upay), the date and time of the transaction, and a transaction reference number. We do not store your full mobile financial service PIN or card numbers; payment processing is handled directly by the relevant payment provider.

Gaming Activity Data

jitween records your betting and gaming history on the platform, including the games you play, bet amounts, win and loss outcomes, session durations, and responsible gaming tool usage. This data is used to operate your account, calculate and pay out winnings, detect irregular betting patterns, and provide personalised responsible gaming interventions where appropriate.

Technical and Device Data

When you access jitween, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, referring URL, pages visited, time spent on each page, and session timestamps. This data is collected primarily for security monitoring, fraud detection, and aggregate platform performance analytics.

02 How We Use Your Data

jitween processes your personal data only for clearly defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes described in this Privacy Policy. The primary purposes for which we process personal data are as follows:

Purpose	Data Used	Legal Basis
Account creation and management	Registration data, contact details	Contractual necessity
Processing deposits and withdrawals	Financial transaction data, KYC data	Contractual necessity
Identity verification (KYC/AML)	KYC documents, financial data	Legal obligation
Fraud prevention and security	Technical data, transaction data, gaming activity	Legitimate interest
Responsible gaming monitoring	Gaming activity data, account data	Legal obligation / legitimate interest
Customer support	Account data, communication history	Contractual necessity
Promotional communications	Contact details, gaming preferences	Consent (opt-in)
Platform analytics and improvement	Technical data (aggregated, anonymised)	Legitimate interest

Where we rely on your consent as the legal basis for processing (such as for sending promotional communications about jitween bonuses and offers), you have the right to withdraw that consent at any time by updating your notification preferences in your account settings or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

03 Data Sharing & Third Parties

jitween does not sell, rent, or trade your personal data. We share personal data with third parties only where strictly necessary, as described below, and only under binding contractual obligations that require those third parties to protect your data to a standard equivalent to our own.

Payment Service Providers

To process your deposits and withdrawals in BDT, jitween shares the minimum necessary transaction data with the relevant mobile financial service providers including bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay. The data shared is limited to what is required to execute and confirm the transaction. Each payment provider operates under its own privacy policy and data protection obligations.

Game Technology Providers

jitween's platform integrates games and betting markets from third-party technology providers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. These providers may receive technical identifiers (such as anonymised session tokens) to deliver their game content. They do not receive your full name, NID details, or financial account data.

Identity Verification Services

Where jitween uses a third-party KYC and identity verification service to process your NID or passport documents, the relevant documents will be shared securely with that provider solely for the purpose of performing the verification check. KYC providers are contractually prohibited from retaining your documents beyond the period required to complete verification.

Legal and Regulatory Disclosure

jitween may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies in Bangladesh where we are required to do so by applicable law, court order, or other legal process. We will notify you of such disclosures where we are legally permitted to do so.

04 Cookies & Tracking Technologies

jitween uses cookies and similar tracking technologies to operate the platform effectively, keep your session secure, and understand how players use the site at an aggregate level. A cookie is a small text file stored on your device by your web browser when you visit jitween.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in to your jitween account during a browsing session, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Security Cookies: Used to detect and prevent fraudulent activity, bot access, and account takeover attempts. These cookies analyse patterns in how you interact with the jitween interface to distinguish legitimate human players from automated scripts.
• Analytics Cookies: Used to collect aggregated, anonymised data about how pages on jitween are used — for example, which games pages receive the most traffic and where users typically exit the registration flow. This data is used solely to improve jitween's platform and user experience.
• Preference Cookies: Store your platform preferences such as language selection (English) and notification settings so you do not need to reconfigure them each time you visit jitween.

Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging in to your jitween account and using core platform features. Disabling analytics or preference cookies will not prevent you from accessing the platform but may affect your experience. Most modern browsers provide clear instructions for managing cookies in their help documentation.

05 Data Retention & Storage

jitween retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The key retention periods that govern jitween's data management practices are set out below.

Data Category	Retention Period	Reason
Account registration data	Duration of active account + 5 years after closure	AML / legal compliance
KYC identity documents	Duration of active account + 5 years after closure	Regulatory obligation
Financial transaction records	7 years from transaction date	Financial record-keeping law
Gaming activity logs	3 years from last activity	Responsible gaming / dispute resolution
Customer support communications	3 years from last interaction	Dispute resolution
Technical / device logs	90 days	Security monitoring
Marketing preferences	Until withdrawal of consent or account closure	Consent-based processing

When the applicable retention period expires, jitween will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for aggregate statistical and analytical purposes without restriction.

06 Data Security Measures

jitween implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. While no online platform can guarantee absolute security, jitween's security programme reflects industry best practice for online gaming platforms serving the Bangladesh market.

Technical Safeguards

• 256-bit SSL/TLS Encryption: All data in transit between your browser or mobile device and jitween's servers is encrypted using industry-standard TLS 1.2 or higher.
• Password Hashing: Player passwords are stored exclusively as salted cryptographic hashes. jitween staff cannot retrieve your plain-text password under any circumstances.
• Two-Factor Authentication (2FA): jitween offers SMS OTP-based 2FA for account logins, which players are strongly encouraged to enable via their account security settings.
• Intrusion Detection: jitween's infrastructure is monitored continuously for unusual access patterns, brute-force login attempts, and other indicators of malicious activity.
• Access Controls: Access to player data within jitween's internal systems is restricted on a strict need-to-know basis. Staff members can access only the data necessary to perform their specific role.

Organisational Safeguards

• All jitween staff with access to player data are subject to confidentiality obligations.
• Third-party service providers who process player data on jitween's behalf are vetted for their data security practices before engagement.
• jitween maintains an incident response procedure to manage and contain data security breaches. In the event of a breach that is likely to affect your rights, jitween will notify affected players without undue delay.

07 Your Privacy Rights

As a player on jitween, you have a number of rights with respect to the personal data we hold about you. jitween is committed to honouring these rights and will respond to all valid requests within a reasonable timeframe — typically within thirty (30) calendar days of receipt.

• Right of Access: You have the right to request a copy of the personal data that jitween holds about you, including your account registration data, gaming history, and transaction records. Submit access requests to [email protected] from your registered contact.
• Right to Rectification: If any personal data jitween holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor account details such as your registered mobile number can be updated directly in your account settings.
• Right to Erasure: You have the right to request deletion of your personal data. Where deletion is not possible due to legal retention obligations (for example, financial records that must be kept for seven years under applicable law), jitween will explain this clearly and provide the earliest date on which deletion will occur.
• Right to Restrict Processing: In certain circumstances, you may request that jitween restricts the processing of your personal data — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format (such as CSV or JSON) for the purpose of transferring it to another service provider.
• Right to Object: Where jitween processes your data on the basis of legitimate interest (such as for fraud prevention analytics), you have the right to object to that processing. jitween will review your objection and cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (such as for marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

08 Policy Updates & Contact

jitween reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our business practices, or the services we offer. When we make material changes to this policy, we will notify registered players via the contact details associated with their account at least fourteen (14) days before the changes take effect.

The updated Privacy Policy will be posted on this page with a revised "Last Updated" date at the top of the document. We encourage players to review this page periodically to stay informed about how jitween handles personal data. Your continued use of jitween following the notification of an updated Privacy Policy constitutes your acceptance of the changes.

Scope and Governing Framework

This Privacy Policy applies to all personal data processed by jitween in connection with the operation of the jitween platform accessible at https://jitween.net. It covers all registered players, including those accessing jitween via mobile browser on devices running Android or iOS. It does not apply to the privacy practices of third-party websites that may be linked to from jitween's content — players should review the privacy policies of those third parties independently.

Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or jitween's data practices, please contact our support team. We aim to acknowledge all privacy-related enquiries within two (2) business days and to provide a full response within thirty (30) calendar days.

jitween is committed to resolving privacy concerns fairly and transparently. We treat every privacy enquiry as a priority and take all feedback about our data practices seriously as part of our ongoing commitment to operating a platform that Bangladeshi players can trust.